Shipping & Returns Policy

Mona Shop Products

AUSTRALIA:

STANDARD DELIVERY

• Flat fee of $13.
• Orders will be dispatched within three business days following receipt of payment.
• Once dispatched, orders in Australia should be received within seven business days.
• Orders containing multiple items may not arrive at the same time.
• Shipping and handling prices are subject to change.
• Delivery times may be longer than usual during the Christmas and New Year period, and other public holidays.
• Orders are dispatched through Australia Post. Please note that its delivery times apply.

EXPRESS DELIVERY

• Flat fee of $20.
• Orders will be dispatched within three business days following receipt of your payment.
• Once dispatched, orders should be received within two business days. Please note that Australia Post delivery times apply.

INTERNATIONAL

• Prices vary based on country and product weight.
• Orders will be dispatched within three business days following receipt of your payment.
• Orders are shipped using a variety of carriers. Once an order has left Australia, transit times vary and for tracking information updates, you will need to follow up directly with your local postal service using the order information provided.
• Once dispatched, orders should be received within fourteen (14) business days. Please note that carrier delivery times apply.
• Missed deliveries: if a delivery has been attempted, please contact your local postal service to arrange redelivery (not us).
• Orders containing multiple items may not arrive at the same time.
• International orders are exempt from GST.

PRODUCT RETURNS

• Sorry, no refunds or exchanges for change of mind.
• If the product you’ve received is damaged or faulty, you can obtain a full refund or exchange* by contacting us within three weeks of placing your order:
+61 (3) 6277 9900
onlineshop@mona.net.au
• Damaged or faulty goods must be returned with a completed return form, which you can download here.
• A refund or exchange will not be processed until the goods are returned, and received in their original condition and packaging. We will notify you by email as soon as this occurs. 
• If your item takes longer than the advertised number of days to arrive it is not grounds for a refund.
• Please submit proof of postage fee along with your return form, and we’ll reimburse the cost of returning your damaged and faulty goods. If a product is not deemed to be faulty, shipping and handling charges will not be refunded.

*Subject to availability. If a product cannot be exchanged, you’ll receive a full refund instead.

 

Returns must be addressed to:
Mona (Product Return)
PO Box 1185
Glenorchy Tasmania 7010
Australia

Download MONA SHOP RETURN FORM