Shipping and Returns Policy
Mona Shop Products
STANDARD DELIVERY
• Flat fee of $10.
• Spend over $75 to receive free shipping.
• All orders are sent via Australia Post. A confirmation email and a tracking number will be sent at the time of dispatch.
• Orders will be dispatched within 3 business days following receipt of payment. Once dispatched, orders in Australia should be received within 7 business days. Visit www.auspost.com.au for further information regarding freight times and parcel tracking.
• Mona is not responsible for delays incurred or failure to deliver due to incorrectly supplied contact details, or for failure to collect items from the Post Office. Such items will incur new delivery charges before being dispatched again.
• Mona is not liable for items lost or damaged in transit. If a delivery has been attempted, please contact your local postal service to arrange redelivery.
• Orders containing multiple items may not arrive at the same time.
• Shipping and handling prices are subject to change.
• Delivery times may be longer than usual during the Christmas and New Year period, and other public holidays.
EXPRESS DELIVERY
• Flat fee of $15.
• Orders will be dispatched within 3 business days following receipt of your payment.
• Once dispatched, orders should be received within 2-4 business days.
INTERNATIONAL SHIPPING
• Flat fee of $45 for orders under 2kg, $85 for orders 2–3kg and $135 for orders over 3kg.
• International shipping is currently unavailable for Russia, Ukraine and Honduras.
• Orders are shipped using a variety of carriers. Once an order has left Australia, transit times vary and for tracking information updates, you will need to follow up directly with your local postal service using the order information provided.
• Once dispatched, orders should be received within twenty-seven (27) business days. Please note that carrier delivery times and COVID delays may apply.
• Missed deliveries: if a delivery has been attempted, please contact your local postal service to arrange redelivery (not us).
• International purchases may be subject to customs taxes and charges at the destination country. The Mona Shop is not responsible for these charges. Please check with your local authority before purchasing and importing goods.
• Orders containing multiple items may not arrive at the same time.
• International orders are exempt from GST.
PRODUCT RETURNS
• Sorry, no refunds or exchanges for change of mind.• If the product you’ve received is damaged or faulty, you can obtain a full refund or exchange* by contacting us within three weeks of placing your order:
+61 (3) 6277 9900
onlineshop@mona.net.au
• Damaged or faulty goods must be returned with a completed return form, which you can download here.
• A refund or exchange will not be processed until the goods are returned, and received in their original condition and packaging. We will notify you by email as soon as this occurs.
• If your item takes longer than the advertised number of days to arrive it is not grounds for a refund.
• Please submit proof of postage fee along with your return form, and we’ll reimburse the cost of returning your damaged and faulty goods. If a product is not deemed to be faulty, shipping and handling charges will not be refunded.
*Subject to availability. If a product cannot be exchanged, you’ll receive a full refund instead.
Returns must be addressed to:
Mona (Product Return)
PO Box 1185
Glenorchy Tasmania 7010
Australia