Shipping & Returns Policy

Mona Shop Products

Australia:

Standard Delivery

• Flat fee of $15.
• Free shipping for orders over $300.
• Orders will be dispatched within three business days following receipt of payment.
• Once dispatched, orders in Australia should be received within seven business days.
• Orders containing multiple items may not arrive at the same time.
• Shipping and handling prices are subject to change.
• Delivery times may be longer than usual during the Christmas and New Year period, and other public holidays.
• Orders are dispatched through Australia Post. Please note that its delivery times apply.

Express Delivery

Please contact us on (03) 6277 9900 to arrange express shipping.
• Flat fee of $34.
• Orders will be dispatched within three business days following receipt of your payment.
• Once dispatched, orders should be received within two business days. Please note that Australia Post delivery times apply.

International

• Prices vary based on country, product weight, and quantity of items.
• International orders are exempt from GST.
• Orders will be dispatched within three business days following receipt of your payment.
• Once dispatched, orders should be received within ten business days. Please note that carrier delivery times apply.
• Orders are shipped using a variety of carriers.
• Orders containing multiple items may not arrive at the same time.

Product Returns

• Sorry, no refunds or exchanges for change of mind.
• If the product you’ve received is damaged or faulty, you can obtain a full refund or exchange* by contacting us within three weeks of placing your order:
+61 (3) 6277 9900
onlineshop@mona.net.au
• Damaged or faulty goods must be returned with a completed return form, which you can download here.
• A refund or exchange will not be processed until the goods are returned, and received in their original condition and packaging. We will notify you by email as soon as this occurs. 
• If your item takes longer than the advertised number of days to arrive it is not grounds for a refund.
• Please submit proof of postage fee along with your return form, and we’ll reimburse the cost of returning your damaged and faulty goods. If a product is not deemed to be faulty, shipping and handling charges will not be refunded.

*Subject to availability. If a product cannot be exchanged, you’ll receive a full refund instead.

Returns must be addressed to:
Mona (Product Return)
PO Box 1185
Glenorchy Tasmania 7010
Australia

Download MONA SHOP RETURN FORM